Core Capital Management S.A., authorization number 31/06, is licensed by the Ministère des Finances in Luxembourg to carry out discretionary asset management and investment advisory services. We are regulated by the Commission de Surveillance du Secteur Financier (CSSF), 283 Route d’Arlon, L-1150 Luxembourg.
Tel: +352 26 25 1-1 Website: www.cssf.lu
All client complaints received by either e-mail to firstname.lastname@example.org or letter to the company will be forwarded to the compliance officer for handling. The compliance officer will acknowledge within 10 business days and a response will be sent within 1 month following receipt of the complaint. If a response cannot be provided within this time frame then an explanation will be provided together with a date the assessment is expected to be completed. If the solution is not considered satisfactory then it can be brought to the attention of Management. If still not satisfactory then the complaint can be filed through the out-of-court complaint resolution procedure at the CSSF within 1 year.
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Core Capital handles orders in a timely manner and adheres to the Best Execution policies of the custodian banks. For information on execution venues, please refer to the individual web sites of the custodian banks.